Work

Service quality of frontline employees: A profile deviation analysis

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2012.02.034

Authors: Neeru Malhotra, Felix Mavondo, Avinandan Mukherjee, Graham Hooley

Institutions: Aston University, Monash University, Montclair State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2117314829

FWCI: 11.66

Cites: 46

Cited by: 59

Related to: 10