Work

Quality and effectiveness in Web-based customer support systems

Year: 2002

Type: article

Study design: Observational Study

Source: Information & Management

DOI: 10.1016/s0378-7206(02)00101-5

Authors: Solomon Negash, Terry Ryan, Magid Igbaria

Institutions: Chapman University, Claremont Graduate University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2118101410

FWCI: 10.37

Cites: 77

Cited by: 508

Related to: 10