Work

Creating Positive Service Encounters

Year: 1989

Type: article

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1177/001088048902900411

Authors: Andrew Lockwood, Peter Jones

Institution: University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2120539481

FWCI: 0.865

Cites: 3

Cited by: 43

Related to: 10