Work

TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on a Public Service Sector in Malaysia

Year: 2004

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360410001680107

Author: Arawati Agus

Institution: National University of Malaysia

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2120680033

FWCI: 2.513

Cites: 17

Cited by: 73

Related to: 10