Work

An Importance-Performance Analysis to Evaluate Airline Service Quality: The Case Study of a Budget Airline in Asia

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/15280080802080193

Author: Choon Chiang Leong

Institution: Nanyang Technological University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2122902907

FWCI: 3.914

Cites: 21

Cited by: 38

Related to: 10