Work

The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Year: 2014

Type: article

Study design: Observational Study

Source: Cornell Hospitality Quarterly

DOI: 10.1177/1938965514556149

Author: Ivan K. W. Lai

Institution: Saint Francis University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2123013418

FWCI: 16.86

Cites: 156

Cited by: 167

Related to: 10