Work

The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions

Year: 2008

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670507313543

Authors: Piyush Kumar, Parthasarathy Krishnamurthy

Institutions: University of Georgia, University of Houston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2123129196

FWCI: 1.955

Cites: 20

Cited by: 40

Related to: 10