Participatory development via user-involvement - A Case Study about the development of a Web-based Patient-communication system about Methicillin-resistant Staphylococcus aureus
Year: 2011
Type: article
Abstract: This paper describes the participatory development process of a web-based communication system\nfocusing on disease management, particularly infection control of Methicillin-resistant Staphylococcus\naureus (MRSA). These infections are becoming a major public health issue; they can have serious\nconsequences such as pneumonia, sepsis or death [1]. This makes it even more important for people\nto be provided with up-to-date and reliable information. Users of a bilingual communication system\n(Dutch and German) participated in the development process via a needs assessment, the co-creation\nof the content and the system via usability tests, and in the summative evaluation of the usage of\nthe system. The system enabled users to search efficiently and effectively for practical and relevant\ninformation. Moreover, we found that the participation of the intended users is a prerequisite to\ncreate a fit between the needs and expectations of the end-users, the technology and the social context\nof usage of technology. The summative evaluation showed that the system was frequently used\n(approximately 11,000 unique visitors per month). The most popular categories include ‘MRSA in\ngeneral’ (20%, both languages) and ‘Acquiring MRSA’ (17% NL, 13% GER). Most users enter the\nsite using internet search engines (Google) instead of the on-site search engine. When they are on the\nsite, they prefer convenient searching via FAQ or related questions. Furthermore, the results showed\nthat the participation of stakeholders is a prerequisite for a successful implementation of the system.\nTo guide the participation of stakeholders we developed a roadmap that integrates human-centered\ndevelopment with business modelling activities.
Institutions: University of Twente, University of Applied Sciences Utrecht
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W2123296113