Work

Applying Kansei Engineering, the Kano model and QFD to services

Year: 2013

Type: article

Study design: Observational Study

Source: International Journal of Services Economics and Management

DOI: 10.1504/ijsem.2013.054958

Authors: Markus Hartono, Tan Kay Chuan, John Brian Peacock

Institutions: University of Surabaya, National University of Singapore

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2123672142

FWCI: 0.726

Cites: 36

Cited by: 17

Related to: 10