Work

Customer perceptions of justice in service transactions: the effects of strong and weak ties

Year: 2001

Type: article

Source: Journal of Organizational Behavior

DOI: 10.1002/job.108

Authors: Robert L. Holbrook, Carol T. Kulik

Institutions: Ohio University, Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

Funder: Arizona State University

OpenAlex ID: W2123683979

FWCI: 3.078

Cites: 42

Cited by: 38

Related to: 10