Year: 2006
Type: conference-paper
Abstract: Business Process Management (BPM) is now widely seen as the top priority in organizations wanting to survive the current competitive markets and the increasing reporting requirements (Gartner Group 2006).However, the current academic research agenda does not seem to map with industry demands.In this paper, we address the need to identify the actual issues that organizations come across in their efforts to manage business processes.To that end, we report a number of critical issues identified by industry in what we consider to be the first steps towards an industry-driven research agenda for the BPM area.The reported issues are derived from a series of focus groups conducted with a wide cross-section of Australian organizations.The findings point to, among others, a need for more consolidated efforts in the areas of business process governance, systematic change management, developing BPM methodologies, and introducing appropriate performance measures.
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2124126827