Work

Word-of-Mouth Effects in Professional Services Buyer Behaviour

Year: 1994

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069400000035

Authors: Karen Maru File, Dianne S. P. Cermak, Russ Alan Prince

Institutions: University of Connecticut, Northeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2124739656

FWCI: 0.683

Cites: 43

Cited by: 161

Related to: 10