Work

How do public library administrators generate and evaluate ideas for new services? A proposed model based on evidence from Cuyahoga County Public Library

Year: 2010

Type: article

Abstract: A library's ability to innovate remains crucial to its sustained success, yet our understanding of innovation at the library level is still underdeveloped. While we know that libraries (like most service providers) typically innovate through the adoption of technological and organizational innovations, few attempts have been made to conceptualize this process. After reviewing briefly the literature on innovation at the library level, this short paper reports on an exploratory case study of the generation and evaluation of new service ideas (i.e., service innovation's ‘front end’) by administrators at Cuyahoga County Public Library (CCPL) in Ohio, a public library renowned for its innovativeness. From this case study a working model is proposed and supported with examples.

Source: Proceedings of the American Society for Information Science and Technology

DOI: 10.1002/meet.14504701035

Authors: Joe Rubleske, Michelle Kaarst‐Brown, Tracy Strobel

Institutions: Syracuse University, Cuyahoga County Public Library

Language: English

Topic: Library Science and Administration

Subfield: Library and Information Sciences

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: bronze

OpenAlex ID: W2124759590

FWCI: 4.974

Cites: 30

Cited by: 5

Related to: 10