Work

Measuring customer experience in banks: scale development and validation

Year: 2014

Type: article

Source: Journal of Modelling in Management

DOI: 10.1108/jm2-07-2012-0023

Authors: Ruchi Garg, Zillur Rahman, M.N. Qureshi

Institutions: Indian Institute of Technology Roorkee, Maharaja Sayajirao University of Baroda

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2125265755

FWCI: 12.46

Cites: 124

Cited by: 172

Related to: 10