Work

Self-Services in Customer Relationships: Balancing High-Tech and High-Touch Today and Tomorrow

Year: 2005

Type: article

Source: e-Service Journal

DOI: 10.1353/esj.2006.0011

Authors: Harald Salomann, Lutz Kolbe, Walter Brenner

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2126033016

FWCI: 1.334

Cites: 14

Cited by: 28

Related to: 10