Work

Ingratiation and Assertiveness in the Service Provider–Customer Dyad

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467050134007

Author: Dana Yagil

Institution: University of Haifa

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2126379409

FWCI: 2.309

Cites: 25

Cited by: 53

Related to: 10