Year: 2013
Type: article
Study design: Observational Study
Abstract: The present research examines the influence of organizational justice (distributive justice and procedural justice) on predicting job performance (task performance and contextual performance). Survey data were drawn from a sample of 136 customer-contact employees within the telecommunications industry in Malaysia. Results of the regression analysis illustrate that distributive justice alone has a significant and positive relationship with task performance. On the other hand, only procedural justice is found to be significantly and positively related to contextual performance. Implications of the findings and directions for future research are highlighted.
Authors: Aizzat Mohd. Nasurdin, Soon Lay Khuan
Institution: Universiti Sains Malaysia
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2126816594
