Year: 2001
Type: article
Abstract: The growth and popularity of e-commerce has both challenged and enabled public sector organisations to redefine their levels of service. In the early 1990’s BPR was proposed as a mechanism for change. However, after reports of successive BPR failures the momentum for BPR abated. This paper explores the relationship between Intranet Technology and BPR and, by means of case studies conducted in two organisations in the Irish public sector, investigates the potential of Intranet Technology to be an enabling technology for BPR.. The research found that Intranet Technology was a key enabler of BPR. However, even with such enabling technology BPR was not achieved in either organisation. The main reasons for this was due to a lack of open senior management commitment, inadequate planning, limited project scope, lack of a high level project champion and inadequate planning of employees incentives to promote the provision of content for the Intranet.
Authors: William Golden, Martin Hughes
Institution: Ollscoil na Gaillimhe – University of Galway
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2127650672