Work

The impact of customer relationship management through implementation of information systems

Year: 2010

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360903250514

Author: Edward C.S. Ku

Institution: National Kaohsiung University of Hospitality and Tourism

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2128745779

FWCI: 7.559

Cites: 63

Cited by: 50

Related to: 10