Year: 2005
Type: conference-paper
Abstract: : E-ordering systems are currently widely adopted on an organizational level. Attractive business cases, however, tend to deteriorate when intra-organizational individual adoption lags behind, i.e. when compliance of the intended individual behavior is not achieved in a timely fashion. This paper shows the findings of an in-depth case study aimed at identifying the effectiveness of interventions in speeding up and/or raising compliance to the indented behavior. Results show the need for enforcement or mandating system usage to overcome the ‘benefit imbalance’: individuals have to use a system to create an organizational benefit, even when they do not receive any direct gains. This results in initial system usage, however gaining the intended behavior, i.e. using the system in the ‘right ’ way and to it’s full potential, requires additional interventions.
Source: TU/e Research Portal
Authors: M.R.B. Reunis, S.C. Santema
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2128890063