Work

Building Customer Loyalty—

Year: 1999

Type: article

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1177/001088049904000512

Authors: Laurette Dubé, Leo M. Renaghan

Institutions: McGill University, Cornell University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2129284059

FWCI: 8.818

Cites: 3

Cited by: 141

Related to: 10