Work

Investigating the Key Routes to Customer Delight

Year: 2011

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.2753/mtp1069-6679190401

Authors: Donald C. Barnes, Nicole Ponder, Kranti Dugar

Institutions: SUNY Fredonia, Mississippi State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2129555385

FWCI: 7.063

Cites: 59

Cited by: 94

Related to: 10