Work

Promoting Service Quality with Employee Empowerment in Tourist Hotels: The Role of Service Behavior

Year: 2004

Type: article

Study design: Observational Study

Source: Asia Pacific Management Review

DOI: 10.6126/apmr.2004.9.3.04

Authors: Sheng‐Hshiung Tsaur, Hsin-Mei Chang, Cheng-Shiung Wu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2129779186

FWCI:

Cites: 51

Cited by: 41

Related to: 10