Work

The impact of the recovery paradox on retailer‐customer relationships

Year: 2009

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520910926809

Authors: Randi Priluck, Vishal Lala

Institution: Pace University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2133574341

FWCI: 5.91

Cites: 30

Cited by: 49

Related to: 10