Work

Critical Factors and Benefits in the Implementation of Customer Relationship Management

Year: 2007

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360701239941

Author: Hsin Hsin Chang

Institution: National Cheng Kung University

Language: English

Topic: Corporate Governance and Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2134499042

FWCI: 12.31

Cites: 56

Cited by: 106

Related to: 10