Work

Communicative Aspects of the Service Encounter

Year: 1994

Type: article

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/109634809401700205

Author: Beverley Sparks

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2134525976

FWCI: 2.726

Cites: 22

Cited by: 53

Related to: 10