Work

Service quality programme developments and lean management aspects: a multi-case study

Year: 2010

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2010.033141

Author: Alan D. Smith

Institution: Robert Morris University

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2134874081

FWCI: 5.707

Cites: 36

Cited by: 17

Related to: 10