Work

Assessing value-in-use: A conceptual framework and exploratory study

Year: 2011

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2011.05.006

Authors: Emma K. Macdonald, Hugh Wilson, Veronica Martinez, Amir Toossi

Institution: Cranfield University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Engineering and Physical Sciences Research Council, Intelligent Manufacturing Research Center

OpenAlex ID: W2135298673

FWCI: 40.02

Cites: 85

Cited by: 291

Related to: 10