Work

Assessing ‘meta-services’: customer's perceived value and behaviour

Year: 2015

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2015.1002480

Authors: Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo, Jean Philippe

Institutions: Aix-Marseille Université, Université Nice Sophia Antipolis, Centre d'Etudes et de Recherche en Gestion d'Aix-Marseille

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2136207038

FWCI: 7.354

Cites: 43

Cited by: 23

Related to: 10