Work

What Can You Do for Me? Communication Methods Customers Use to Solicit Personalization within the Service Encounter

Year: 2015

Type: article

Source: Communication Monographs

DOI: 10.1080/03637751.2015.1024916

Author: Heidi Kevoe-Feldman

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2136304995

FWCI: 0.717

Cites: 35

Cited by: 4

Related to: 10