Work

An examination of the online service-profit chain

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-11-2013-0214

Authors: Grégory Bressolles, Francois Durrieu, Kenneth R Deans

Institutions: Kedge Business School, University of Otago

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2136511209

FWCI: 7.35

Cites: 96

Cited by: 39

Related to: 10