Work

Sharing news, making sense, saying thanks: patterns of talk on Twitter during the Queensland floods

Year: 2013

Type: article

Abstract: This paper examines the discursive aspects of Twitter communication during the floods in the summer of 2010–2011 in Queensland, Australia. Using a representative sample of communication associated with the #qldfloods hashtag on Twitter, we coded and analysed the patterns of communication. We focus on key phenomena in the use of social media in crisis communication: communal sense- making practices, the negotiation of participant roles, and digital convergence around shared events. Social media is used both as a crisis communication and emergency management tool, as well as a space for participants to engage in emotional exchanges and communication of distress.

Source: QUT ePrints (Queensland University of Technology)

Authors: Frances Shaw, Jean Burgess, Kate Crawford, Axel Bruns

Institutions: The University of Sydney, Queensland University of Technology, Microsoft (United States), MIT Media Lab, Massachusetts Institute of Technology

Language: English

Topic: Public Relations and Crisis Communication

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2137992407

FWCI: 17.79

Cites: 23

Cited by: 76

Related to: 10