Work

Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention

Year: 2011

Type: article

Source: Journal of Business Logistics

DOI: 10.1111/j.2158-1592.2011.01014.x

Authors: Shashank Rao, Thomas J. Goldsby, Stanley E. Griffis, Deepak Iyengar

Institutions: Nova Southeastern University, University of Kentucky, Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2138164583

FWCI: 7.053

Cites: 78

Cited by: 190

Related to: 10