Work

A typology of customer variability and employee variability in service industries

Year: 2014

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2014.895522

Authors: Ching-Chow Yang, Lai-Yu Cheng, Chiuhsiang Joe Lin

Institutions: Chung Yuan Christian University, National Taiwan University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2138689923

FWCI: 2.195

Cites: 34

Cited by: 20

Related to: 10