Work

Core self-evaluations, exhaustion, and job outcomes: A study of frontline hotel employees in Iran

Year: 2011

Type: article

Abstract: The purpose of this study was to investigate core self-evaluations (CSE) as a moderator of the effect of exhaustion on in-role performance and job satisfaction. This study also examined the effect of exhaustion on the aforementioned job outcomes. Full-time frontline employees, such as front desk agents, reservations agents, guest relations representatives, and food servers in several four- and five-star hotels of Kish Island and Tehran in Iran served as the study setting. The study relationships were tested using LISREL 8.30 via path analysis. The results indicated that exhaustion influenced in-role performance and job satisfaction deleteriously. However, CSE reduced these detrimental effects. Implications of the findings are discussed, and directions for future research are offered.

Source: Tourism and Hospitality Research

DOI: 10.1177/1467358411418898

Author: Osman M. Karatepe

Institution: Eastern Mediterranean University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: green

OpenAlex ID: W2138766033

FWCI: 6.475

Cites: 90

Cited by: 38

Related to: 10