Work

Knowledge management performance measurement: A review

Year: 2011

Type: review

Abstract: This paper presents a review on performance measurement of knowledge management (KM). The purpose of this paper is to provide an overall picture of the various types of approaches for KM performance evaluation. Different tools or models published in the literature are described and compared, and research directions are discussed. Future development directions for KM performance evaluation identified from this review include: (1) consideration of external factors, (2) integration of multiple methods, (3) development of external benchmarking tools, and (4) application of data envelopment analysis (DEA) in KM. Key words: Knowledge management, performance measurement, literature review.

Source: AFRICAN JOURNAL OF BUSINESS MANAGEMENT

DOI: 10.5897/ajbm10.1091

Authors: Chuen Tse Kuah, Kuan Yew Wong

Language: English

Topic: Intellectual Capital and Performance Analysis

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W2139667778

FWCI: 1.042

Cites: 47

Cited by: 27

Related to: 10