Work

Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670509334187

Authors: Elizabeth Gelfand Miller, Mary Frances Luce, Barbara E. Kahn, Emily F. Conant

Institutions: Boston College, Duke University, University of Miami, University of Pennsylvania

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2139886408

FWCI: 3.544

Cites: 37

Cited by: 29

Related to: 10