Work

The effects of empathy and listening of salespeople on relationship quality in the retail banking industry

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-06-2014-0076

Authors: Omar S. Itani, Aniefre Eddie Inyang

Institutions: The University of Texas at Arlington, Lebanese American University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2140993818

FWCI: 11.03

Cites: 102

Cited by: 74

Related to: 10