Work

Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670508324676

Author: Jenny van Doorn

Institution: University of Groningen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2141376476

FWCI: 3.896

Cites: 53

Cited by: 42

Related to: 10