Work

Assessing the Service-Profit Chain

Year: 2002

Type: article

Source: Marketing Science

DOI: 10.1287/mksc.21.3.294.140

Authors: Wagner A. Kamakura, Vikas Mittal, Fernando de Rosa, José Afonso Mazzon

Institutions: Duke University, Rice University, University of Pittsburgh, Universidade de Brasília, Universidade de São Paulo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2144352816

FWCI: 28.09

Cites: 30

Cited by: 510

Related to: 10