Work

Predictive Dialing for Outbound Telephone Call Centers

Year: 1999

Type: article

Source: INFORMS Journal on Applied Analytics

DOI: 10.1287/inte.29.5.66

Author: Douglas A. Samuelson

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2144662997

FWCI: 2.407

Cites: 4

Cited by: 30

Related to: 10