Work

Customer Satisfaction Across Organizational Units

Year: 2004

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670503259386

Authors: Edward C. Malthouse, James L. Oakley, Bobby J. Calder, Dawn Iacobucci

Institutions: Northwestern University, Northwestern University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2144696186

FWCI: 3.607

Cites: 40

Cited by: 68

Related to: 10