Work

Measuring and Managing the Benefits of Customer Retention

Year: 1998

Type: article

Source: Journal of Service Research

DOI: 10.1177/109467059800100202

Author: Das Narayandas

Institution: Harvard University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2145227590

FWCI: 6.78

Cites: 55

Cited by: 114

Related to: 10