Work

The Study of Customer Complaints Management Based on System Dynamics: Modeling and Simulation

Year: 2006

Type: conference-paper

Source: International Conference on Machine Learning and Cybernetics

DOI: 10.1109/icmlc.2006.258340

Authors: Jin-lan Liu, Jian Kang, Yin Bai, Xin Zhang

Institution: Tianjin University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Foundation

OpenAlex ID: W2145299676

FWCI:

Cites: 7

Cited by: 30

Related to: 10