Work

The dimensions that construct the evaluation of service quality in academic libraries

Year: 2004

Type: article

Study design: Observational Study

Source: Performance Measurement and Metrics

DOI: 10.1108/14678040410546073

Authors: Haruki Nagata, Yoshinori Satoh, Sarah Gerrard, Päivi Kytömäki

Institutions: University of Tsukuba, Yonezawa Women's Junior College, Royal Holloway University of London, University of Oulu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2145462060

FWCI: 4.319

Cites: 16

Cited by: 81

Related to: 10