Work

An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters

Year: 2008

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2008.02.004

Author: Debra Grace

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2146209485

FWCI: 1.299

Cites: 41

Cited by: 51

Related to: 10