Year: 2013
Type: conference-paper
Abstract: The study presents an interpretative phenomenological analysis of the wellbeing of healthcare feedback professionals.Nine participants engaging with patient feedback were interviewed and explain that others just don't get what their role entails.The vivid metaphor of Shawshank Redemption is used to describe their change agent role as changing a super tanker's direction.Feeling undervalued, most have experienced a breaking point; yet in spite of the challenges, their passion for their work is evident-perhaps this is a vocation and I wana do it.
Authors: Lilith Arevshatian, Rachel Lewis
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W2146295902