Work

Modeling and Analyzing Switching Cost of Service

Year: 2007

Type: conference-paper

DOI: 10.1109/iita.2007.47

Authors: Qiaoge Liu, Jie Zhou, Jianyu Li, Xiaolong Ma

Institution: Tsinghua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2146544742

FWCI:

Cites: 14

Cited by: 4

Related to: 10