Work

Perceived customer contact centre quality: conceptual foundation and scale development

Year: 2010

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060903437584

Authors: Zanna van Dun, Josée Bloemer, Jörg Henseler

Institution: Radboud University Nijmegen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2147466090

FWCI: 3.134

Cites: 44

Cited by: 24

Related to: 10