Work

The Antecedents of Service Expectations

Year: 2002

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/714005102

Authors: James F. Devlin, Anne L. Gwynne, Christine T. Ennew

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2148191402

FWCI: 2.964

Cites: 29

Cited by: 84

Related to: 10